Frequently Asked Questions

Mendr connects licensed HVAC journeymen (Mendr HVAC Pros) to customers. Mendr’s Pros are incentivized to focus on excellent service rather than sales. Additionally, Mendr offers service times outside typical business hours at no additional fee to ensure you can get the help you need at the most convenient time. We also don’t give you a 2-4 hour “time of arrival” window. Your Mendr Pro will arrive at the scheduled time.

Mendr Pros are licensed HVAC journeymen who have undergone extensive training and examination to meet government regulations for HVAC maintenance and repair services. Additionally, Mendr has conducted a background check on all Mendr Pro’s. Mendr Pro’s are Independent Service Providers.

Yes, Mendr has the appropriate insurance to meet all government requirements in your area.

Because Mendr Pros are Independent Service Providers, they will arrive at the job in their own vehicle and perform the requested services.

At this time, Mendr does not offer emergency repair services. Service availability can be found by selecting Book a Service.

We service all types of HVAC systems, including central air conditioning, ductless mini-splits, heat pumps, furnaces, boilers, and more.

For your convenience, Mendr accepts standard online payment options through Stripe, an industry leading payment processor to ensure simple and secure payments.

We recommend scheduling HVAC maintenance twice per year, preferably before the heating and cooling seasons start. Regular maintenance helps identify and address potential issues before they escalate into major problems.

No, Mendr focuses on connecting customers needing HVAC service and repair with qualified Mendr Pro’s, not HVAC sales and installation.

Strange noises or odors from your HVAC system could indicate underlying issues that must be addressed promptly. Schedule an appointment online for a diagnostic visit, and a Mendr HVAC Pro will identify the problem and recommend the appropriate solution.

Scheduling an appointment on Mendr is easy! Simply select Book a Service select the service you need, and complete the short online booking form. A Mendr HVAC Pro will arrive at the scheduled time of service.

If a new part is needed to complete the repair of your system, your Mendr Pro will show you the suggested part, its price, and the remaining time needed to complete the repair. The parts will be shipped directly to your home, and the Mendr Pro will return for a follow-up appointment to complete the service.